Appointment cancellation policy

At Features Nottingham - Dentistry & Facial Aesthetics, we strive to provide excellent dental care to all our patients. In order to ensure that we can accommodate the needs of all our patients, we have established the following appointment cancellation policy. This policy is designed to respect the time of both our patients and our dental care team.

 

Cancellation and Rescheduling Policy

 

Notice Period

We request that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us sufficient time to offer the appointment slot to another patient in need of dental care.

 

How to Cancel or Reschedule

You can cancel or reschedule your appointment by calling our office at 01159501977 during business hours. Alternatively, you may cancel or reschedule via email at featuresnottingham@btconnect.com or through our online patient portal https://www.featuresnottingham.co.uk/write-to-us.

Late Cancellations

Cancellations made less than 48 hours before the appointment time will be considered late cancellations. A fee of £50 may be charged for late cancellations, except in cases of emergencies or unforeseen circumstances, which will be considered on a case-by-case basis.

No-Show Policy

If you do not attend your appointment and fail to provide notice, it will be recorded as a no-show. A no-show fee of £100 will be charged to your account.

After three no-show occurrences, we may require a deposit for future appointments.

 

Emergency Cancellations

We understand that emergencies can happen. If you need to cancel at the last minute due to an emergency, please inform us as soon as possible. We will assess the situation and may waive the cancellation fee at our discretion.

 

Repeated Cancellations

Repeated cancellations, even with proper notice, may result in a review of your appointment scheduling privileges. We aim to work with our patients to find appointment times that are most convenient and reduce the need for cancellations.

How to Avoid Cancellation Fees

Plan Ahead: Try to schedule appointments at times when you are least likely to encounter conflicts.

Set Reminders: Use calendar alerts or our appointment reminder service to remember your upcoming visits.

Communicate: If you anticipate a scheduling conflict, notify us as early as possible.

 

Contact Information

Phone: 01159501977

Email: featuresnottingham@btconnect.com

Patient Portal: https://www.featuresnottingham.co.uk

 

We appreciate your understanding and cooperation with our appointment cancellation policy. Our goal is to provide timely and effective dental care for all our patients, and this policy helps us achieve that goal.

 

Thank you for choosing Features Nottingham - Dentistry & Facial Aesthetics for your dental care needs.

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