Code of practice


Welcome to Features Nottingham - Dentistry & Facial Aesthetics, where our primary goal is to provide exceptional dental care in a friendly and professional environment. We adhere to the highest standards of dental practice and are committed to ensuring the well-being and satisfaction of all our patients. This Code of Practice outlines our commitments and what you can expect as a patient.


Our Commitments

1. Quality of Care
   - We deliver the highest standard of dental care using the latest techniques and state-of-the-art equipment.
   - All treatments are carried out by qualified and experienced dental professionals.


2. Patient Safety
   - We maintain a clean, safe, and welcoming environment.
   - We follow strict sterilization protocols to prevent infection and ensure your safety.


3. Respect and Dignity
   - Every patient is treated with respect, dignity, and compassion.
   - We respect your privacy and maintain confidentiality of your personal and medical information.


4. Communication
   - We provide clear and comprehensive information about your dental health, treatment options, and costs.
   - We encourage and respect your questions, ensuring you have all the information you need to make informed decisions about your dental care.


5. Consent
   - We obtain your informed consent before any treatment begins.
   - We explain all procedures, potential risks, and benefits, ensuring you fully understand your treatment plan.


6. Accessibility
   - We offer flexible appointment times to accommodate your schedule.


7. Complaints and Feedback
   - We value your feedback and use it to improve our services.
   - We have a clear procedure for handling complaints and aim to resolve any issues promptly and fairly.


Patient Responsibilities

1. Honesty
   - Provide accurate and complete information about your dental and medical history.
   - Inform us of any changes to your health or medications.

2. Compliance
   - Follow the advice and treatment plans provided by our dental professionals.
   - Attend scheduled appointments or notify us in advance if you need to reschedule or cancel.

3. Respect
   - Treat our staff and other patients with respect and courtesy.
   - Adhere to the practice policies and procedures.


Data Protection

- We comply with all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR).
- Your personal and medical information is stored securely and only accessible to authorized personnel.

Continuous Improvement

- We are committed to continuous professional development and regularly update our skills and knowledge.
- We stay abreast of the latest advancements in dental care to provide you with the best possible treatment.


Contact Us

If you have any questions about our Code of Practice or any other aspect of our services, please do not hesitate to contact us. Your comfort and satisfaction are our top priorities.


Thank you for choosing Features Nottingham - Dentistry & Facial Aesthetics. We look forward to providing you with exceptional dental care and making your visit a positive experience.